Visitor Services and Security: Security Services
£24,252 (days and nights); £23,130 (days only)
Application deadline: midday on Monday 21 September 2020
The Visitor Services and Security department (VSS) are the public face of the British Museum and work across the Museum to ensure our visitors can make the most of every visit. Whether it is controlling and monitoring crowds, selling tickets to exhibitions, providing information on the Museum’s collection or patrolling the Museum to make sure it is safe and secure, our VSS team provide a welcoming and safe environment that allows our visitors to enjoy their visit and marvel at all the Museum has to offer.
Within the department we are looking to recruit 15 Security Officers focussed on customer service, operational delivery, and service development.
This is an exciting time to join a dynamic and developing Department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here https://www.britishmuseum.org/about-us/jobs/vacancies-visitor-and-security-services-department.
What are the key responsibilities of the Security Officer role?
As a Security Officer you will play a key role in ensuring the safety and security of the UK’s number one visitor attraction, protecting the Museum, its visitors, staff, and collection by providing a professional and proactive security service. You will undertake tasks such as, patrolling, guarding, and responding to customer enquiries across the Museum estate.
What might a normal day look like?
You will be protecting the Museum and interacting with visitors across a number of different posts such as: managing crowds at the entrances; completing bag searches and checking for prohibited items; patrolling the Museum and its estate to provide a visible presence; undertaking Health and Safety and emergency responsibilities; and responding to alarms and incidents across the estate. In every post you might have to respond rapidly to changing situations all while engaging with visitors and providing them with guidance and a reassuring presence. You will also be required to provide information and guidance to visitors on all areas, including special exhibitions, the public programme, collections, and facilities.
Skills and Experience – Requirements
The ideal candidate will be SIA licenced, with the following skills and experiences:
- Experience and Knowledge of working in an operational security role (Ex-emergency/ military services or commercial security background)
- Excellent customer service skills
- Good written and verbal communication skills to understand visitor needs and respond appropriately
- High level of awareness and responsiveness security situations
- Ability to effectively respond to emergency situations and undertake rapid response activities
- Able to take responsibility for tasks, only escalating these where required
- Ability to work cooperatively as a team, and follow instructions and processes in routine and emergency situations
We will help you settle into the team and develop your skills through a detailed induction training programme as well as further training opportunities.
We have roles available on three different working patterns:
- 4 days on, 4 days off / 4 nights on, 4 nights off working pattern across 7 days a week (12 hours per shift, 42 hours average per week) (Rotates between 06:30-18:30 and 18:30-06:30).
- 4 days on, 4 days off working pattern across 7 days a week (12 hours per shift, 42 hours average per week) (Rotates between 06:30-18:30 and 09:45-21:45). This role works day shifts only.
Please indicate in your application which working pattern(s) you wish to be considered for.
We offer a competitive benefits package including:
- Membership of the civil service pension scheme
- Generous annual leave allowance
- Free entry to a wide range of museums and exhibitions
- Interest-free season ticket loan
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
The British Museum is committed to equal opportunities and to providing employees with a work environment free from discrimination and harassment, and we encourage applicants from all backgrounds.
Interview: the interviews for this role will take place on 05/06, 12/13 and 20/21 October 2020, please only apply if you will be available to interview on these dates. The Interview will consist of competency-based questions as well as a short-written test.
Start date: it is anticipated that this role would start on Monday 7th December 2020
Apply today for a chance to help shape the future of the VSS department at the UK’s number one tourist attraction.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) requirements for all staff.