Home / ENGINEERING / Hotline Operator – Part-Time Job Available In Canada – Apply Today

Hotline Operator – Part-Time Job Available In Canada – Apply Today

The Opportunity


WCLC is currently looking for a part-time Hotline Operator to join our Telecom & Retail Services department in Winnipeg, Manitoba. This position will work remotely and report to the Supervisor, Retailer Operations & Hotline. The successful candidate will work 21-35 hours per week with an average of 28 hours/week. Interested applicants must be available for shift work 7 days/week including days, evenings and holidays. The closing date for this position is September 28, 2020.


Key Accountabilities and Responsibilities



    • Process incoming telephone calls from the retailer network, triage reported problems following pre-defined procedures and log specifics in service desk systems
    • Isolate network and terminal problems and initiate corrective action with telecommunication and POS hardware maintenance suppliers
    • Follow through to resolution on any incident management referrals
    • Escalate service delays to supplier service management
    • Provide technical and administrative support including report and incident report generation
    • Maintain and update system files and records
    • Other duties as assigned





    • High School or equivalent
    • Customer service/help desk background with attention to detail
    • Problem solving skills
    • Working knowledge of Microsoft Office products
    • Excellent communications and organization skills
    • Familiarity with telecommunications and lottery equipment is an asset
    • Must be available for shift work on a rotational schedule
    • Must be able to work remotely with dedicated workspace and Internet connection


Our vision is to provide a World Class Lottery Experience for our Players including entertaining products, convenient access to products anytime, anywhere and a positive experience in all interactions. WCLC recognizes that it’s our people that make this possible.


WCLC offers a unique work environment with a competitive salary & benefits package while providing a good work-life balance.



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